DO NOT DISTURB QUICK REFERENCE GUIDE


In business there are times when a person is in a meeting or working on a project with a deadline and doesn’t want to be disturbed by constant incoming calls. The Do Not Disturb feature is easily enabled to have calls automatically sent to voicemail and for the enabler not to be bothered listing to the phone ringing over and over.


DND Functionality when a Telephone Number is Shared or Un-Shared:
The DND feature, on Sonictel supported devices, functions differently depending on whether or not it is enabled locally on the device itself (LOCAL) or via the Sonictel portal (NETWORK), and also, whether the User’s Telephone number is used by a single device / client or by multiple devices / clients.


A telephone number used on a Single device / client:
1.In an NON-SHARED environment: (DND enabled at the LOCAL level)
When the DND button is activated on the device, any incoming calls to that telephone number will follow the normal Voice Messaging treatment for busy calls.
2.In an NON-SHARED environment: (DND enabled at the NETWORK level)
When the DND button is activated through the Sonictel portal, any incoming calls to that telephone number will follow the normal Voice Messaging treatment for busy calls.


A telephone number used on Multiple devices / clients:
1.In an SHARED environment: (DND enabled at the LOCAL level)
When the DND button is activated on the device, Incoming calls will not ring the device, however, there is still an incoming visual alert if the device is a desk phone. Also, all other devices configured with this telephone number, including mobile and desktop clients, WILL ring.
2.In an SHARED environment: (DND enabled at the NETWORK level)


When the DND button is activated through the Sonictel My Phone portal, Incoming calls will not ring the device or any of the other shared devices / clients, and any incoming calls to that telephone number will follow the normal Voice Messaging treatment for busy calls.

LOCAL enablement of DND can be accomplished via the following client:
•IP Desk Phone (Applicable for Polycom VVX, Cisco, Aastra, SNOM & Yealink IP Phones)

NETWORK enablement of DND can be accomplished via the following clients:
•Sonictel - My Phone portal
•Dialer Plugin for Google Chrome
•Feature Access Codes *78 (Activate) / *79 (Deactivate)
•UC Mobile / UC Desktop Clients