CALL CENTER ENHANCED REPORTING GUIDE


Sonictel Call Center provides enhanced reporting capabilities within the Agent and Supervisor Clients. 


These enhanced reports provide agents and supervisors a detailed view of the Call Center operation which enables the fine tuning of agent staffing and call routing to meet desired performance levels. 


It allows users to generate on-demand reports on both real-time and historical data.


Additionally, recurring historical reports may be created to be delivered via email at a defined interval. 


The Pre-defined reports are accessed via an easy to use interface which can be quickly learned and requires only a few parameters to be entered. Multiple report output formats are supported: pdf, xls, and html.