FAQ's for Customers

Default solution folder, feel free to edit or delete it.

Using Your Voice Mail Box
Checking your voicemail from a PolyCom phone on site 1. Press the Messages Button, or dial *(star) and your ext.# 2. Enter your password + “#” ...
Fri, Feb 19, 2016 at 11:03 AM
Router & Modem Compatibility Guide Updated March 2016
Network Equipment Setup and Compatibility Guide  updated on Feb 19, 2016 Network Equipment Setup and Compatibility Guide ATTENTION: The settings an...
Fri, Feb 19, 2016 at 10:54 AM
Voice Mail and Automated Attendant IVR Greetings File Size Spec's
Up loadable greetings for Automated Attendant IVR's and Voice Mail Boxes, etc. must be less than 10MB and in MP3 format.
Fri, Feb 19, 2016 at 12:19 PM
Status Lights for Popular Modem, Routers, PRI Cards
To see the normal condition of status lights of popular devises as a reference http://www.statuslights.com/    
Fri, Feb 19, 2016 at 10:57 AM
How to make a payment using ACH Electronic Check feature
Making A One Time Payment 1. Navigate to the Accounting tab. 2. Click the Payments menu option on the left. The Paym...
Fri, Feb 19, 2016 at 11:02 AM
Advanced Call Center ACD User Manual
ACD Call Center: Depending on your Cloud9Phone Service plan, your PBX may include certain Call Center features. There are three main components ...
Fri, May 27, 2016 at 10:34 AM
Polycom VVX300, VVX310, VVX400 & VVX410 Provisioning Procedures
§ Power up your VVX series phone § Select the Home button § Use the Navigation Key and select the Settings Icon § Select option 4 - Status § S...
Tue, Feb 16, 2016 at 5:03 PM
Polycom Soundpoint IP321 | IP335 | IP550 | IP650 Recommended Firmware Level
We're good with 3.2.3 or the 4.0.4 firmware for the Polycoms. It varies a little based on the model of phone, but that's the two basic ones we ...
Fri, Feb 19, 2016 at 10:30 AM
Changing your Westell 6100 DSL modem to Bridge Mode
Changing your Westell 6100 modem to Bridge Mode In order to use third-party routers with your Westell 6100 modem, you must first change your Westell mod...
Fri, Feb 19, 2016 at 2:29 PM
Headset Settings for Polycom Telephones to Turn Echo Off
To turn off echo when connecting a headset for the first time to your Polycom Telephone. Note: the Menu or Home keys perform the same function but are na...
Fri, Feb 19, 2016 at 1:35 AM