Getting Started
Default solution folder, feel free to edit or delete it.
Welcome to your New York based Support Center.
How can we help?
Normal Support is available between 8 AM to 6 PM. / Monday to Friday...
Fri, Feb 26, 2016 at 8:46 AM
Note, this will download a small program that will allow us to remotely control your computer. Once the session has ended, the program will erase itse...
Mon, Feb 22, 2016 at 1:34 PM
Firefox v. 42.0 (32 & 64 bit)
Chrome v. 46.0.2490.86 (32 & 64 bit)
Safari v. 7 and higher
Internet Explorer v. 11
Microsoft Edge v. 38...
Wed, Aug 2, 2017 at 9:40 PM
Support Policies
First and foremost, it is our policy to deliver on our promise of
excellent quality of service, and world...
Tue, Feb 16, 2016 at 11:22 PM
Severity Definitions
Support Requests ("Ticket" or "Tickets") may be submitted either by telephone (1-844-...
Tue, Feb 16, 2016 at 11:18 PM
Cloud9Phone is committed to providing the highest quality
service and support for our Customers. While preventative measures are
in p...
Tue, Feb 16, 2016 at 11:20 PM
Cloud9Phone includes free the initial professional call recordings for automated attendants, group mailboxes, directions, etc. Subsequent changes are bi...
Mon, Jan 9, 2017 at 5:37 PM
International Calling Restrictions To help protect you from toll fraud, we recommend blocking calling to the following list of countries. If you require ac...
Sun, Feb 5, 2017 at 5:24 PM
Transcribed Voice Mail to Text Feature with the goal of continually providing feature-rich communications tools, we’re excited to announce the addition of C...
Thu, Nov 9, 2017 at 4:29 PM