Hosted PBX Getting Started
Default solution folder, feel free to edit or delete it.
Welcome to your New York based Support Center.
How can we help?
Normal Support is available between 8 AM to 6 PM. / Monday to Friday...
Fri, Feb 26, 2016 at 8:46 AM
Note, this will download a small program that will allow us to remotely control your computer. Once the session has ended, the program will erase itse...
Mon, Feb 22, 2016 at 1:34 PM
Firefox v. 42.0 (32 & 64 bit)
Chrome v. 46.0.2490.86 (32 & 64 bit)
Safari v. 7 and higher
Internet Explorer v. 11
Microsoft Edge v. 38...
Wed, Aug 2, 2017 at 9:40 PM
Support Policies
First and foremost, it is our policy to deliver on our promise of
excellent quality of service, and world...
Tue, Feb 16, 2016 at 11:22 PM
Severity Definitions
Support Requests ("Ticket" or "Tickets") may be submitted either by telephone (1-844-...
Tue, Feb 16, 2016 at 11:18 PM
Cloud9Phone is committed to providing the highest quality
service and support for our Customers. While preventative measures are
in p...
Tue, Feb 16, 2016 at 11:20 PM
Cloud9Phone includes free the initial professional call recordings for automated attendants, group mailboxes, directions, etc. Subsequent changes are bi...
Mon, Jan 9, 2017 at 5:37 PM
International Calling Restrictions To help protect you from toll fraud, we recommend blocking calling to the following list of countries. If you require ac...
Sun, Feb 5, 2017 at 5:24 PM
Transcribed Voice Mail to Text Feature with the goal of continually providing feature-rich communications tools, we’re excited to announce the addition of C...
Thu, Nov 9, 2017 at 4:29 PM