Getting Started

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Support Phone Number & Hours
Welcome to your New York based Support Center. How can we help? Normal Support is available between 8 AM to 6 PM. / Monday to Friday...
Fri, Feb 26, 2016 at 8:46 AM
Remote Support
Note, this will download a small program that will allow us to remotely control your computer.  Once the session has ended, the program will erase itse...
Mon, Feb 22, 2016 at 1:34 PM
Supported Web Browser Compatibility as of 8/2/2017
  Firefox v. 42.0 (32 & 64 bit) Chrome v. 46.0.2490.86 (32 & 64 bit) Safari v. 7 and higher Internet Explorer v. 11 Microsoft Edge v. 38...
Wed, Aug 2, 2017 at 9:40 PM
Support Policies
  Support Policies First and foremost, it is our policy to deliver on our promise of excellent quality of service, and world...
Tue, Feb 16, 2016 at 11:22 PM
Ticket Severity Codes and Definitions
  Severity Definitions Support Requests ("Ticket" or "Tickets") may be submitted either by telephone (1-844-...
Tue, Feb 16, 2016 at 11:18 PM
General Escalation Procedures
  Cloud9Phone is committed to providing the highest quality service and support for our Customers. While preventative measures are in p...
Tue, Feb 16, 2016 at 11:20 PM
Professional Studio Recording Prices for Automated Attendants
Cloud9Phone includes free the initial professional call recordings for automated attendants, group mailboxes, directions, etc. Subsequent changes are bi...
Mon, Jan 9, 2017 at 5:37 PM
International Calling Restrictions Toll Fraud
International Calling Restrictions To help protect you from toll fraud, we recommend blocking calling to the following list of countries. If you require ac...
Sun, Feb 5, 2017 at 5:24 PM
Transcribed Voice Mail to Text Feature
Transcribed Voice Mail to Text Feature with the goal of continually providing feature-rich communications tools, we’re excited to announce the addition of C...
Thu, Nov 9, 2017 at 4:29 PM